FAQ - Alpha Medical Care | Medical Support Products Questions
Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout.
Q: Is my payment information secure?
A: Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 1 hour of placing it. Please contact us immediately at support@alphamedical.shop. Once your order is processed, modifications cannot be made.
Shipping & Delivery
Q: How long will shipping take?
A: We offer free shipping on orders over $150. Standard shipping takes 7-15 business days. Expedited shipping (6-8 business days) is available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging. Please see our Returns & Exchanges page for complete details.
Q: How do I initiate a return?
A: Contact our customer service team at support@alphamedical.shop with your order number. We'll provide you with return instructions and a prepaid shipping label if applicable.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Products & Sizing
Q: How do I choose the right size?
A: Each product page includes detailed sizing information and measurement guides. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Q: Are your products medical-grade?
A: Yes, our products meet high-quality standards and are designed for medical support and recovery. However, please consult with your healthcare provider for specific medical advice.
Q: Can I use these products if I have a medical condition?
A: While our products are designed to provide support, we recommend consulting with your doctor or healthcare provider before use, especially if you have existing medical conditions.
Customer Support
Q: How can I contact customer service?
A: Email us at support@alphamedical.shop or use our contact form. We respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).
Q: Do you offer bulk or wholesale pricing?
A: Yes, we offer special pricing for bulk orders. Please contact us at support@alphamedical.shop with your requirements for a custom quote.
Q: Are there any warranties on your products?
A: All products come with a manufacturer's quality guarantee. If you receive a defective item, contact us within 30 days for a replacement or refund.
Still Have Questions?
Can't find the answer you're looking for? Our customer service team is here to help!
Email: support@alphamedical.shop
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST