Product Warranty & Guarantee - Alpha Medical Care Quality Promise

Warranty & Guarantee

At Alpha Medical Care, we stand behind the quality of our products. Every item we sell is backed by our comprehensive warranty and satisfaction guarantee.

Our Quality Guarantee

30-Day Satisfaction Guarantee
If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. No questions asked.

Defect-Free Guarantee
All products are inspected before shipping to ensure they meet our quality standards. If you receive a defective item, we'll replace it immediately at no cost to you.

Product Warranty Coverage

Standard Warranty (90 Days)
All products include a 90-day warranty covering manufacturing defects and material failures. This includes:

  • Stitching defects in braces and supports
  • Velcro or fastener failures
  • Material tears or breaks under normal use
  • Malfunctioning adjustable components

Extended Warranty (1 Year)
Premium products (therapy equipment, electronic devices) include a 1-year warranty covering:

  • Electronic component failures
  • Battery defects
  • Mechanical failures
  • Power adapter issues

What's Covered

Our warranty covers:

  • Manufacturing Defects: Issues that arise from faulty materials or workmanship
  • Normal Wear: Reasonable wear and tear during the warranty period
  • Functional Failures: Products that don't perform as intended
  • Shipping Damage: Items damaged during delivery

What's NOT Covered

The warranty does not cover:

  • Damage from misuse, abuse, or improper care
  • Normal wear and tear after warranty period
  • Damage from alterations or modifications
  • Loss or theft
  • Products purchased from unauthorized sellers
  • Cosmetic damage that doesn't affect function

How to File a Warranty Claim

Step 1: Contact Us
Email support@alphamedical.shop with:

  • Your order number
  • Product name
  • Photos showing the defect
  • Description of the issue

Step 2: We Review Your Claim
Our team will review your claim within 24 hours. We may ask for additional photos or information.

Step 3: Resolution
Once approved, we'll send you:

  • A replacement product (free shipping)
  • A full refund to your original payment method
  • Store credit for a future purchase

Product Registration

Register your product to extend your warranty and receive exclusive benefits:

  • Warranty Extension: Add 30 days to your standard warranty
  • Priority Support: Get faster response times
  • Exclusive Offers: Receive special discounts on accessories
  • Product Updates: Be notified of care tips and usage guides

Register Your Product Here

International Warranty

Our warranty applies to customers worldwide. International customers are responsible for return shipping costs for warranty claims, but we'll cover the cost of sending the replacement.

Medical Disclaimer

Important: Our warranty covers product quality and performance, but does not guarantee specific medical outcomes. Always consult with a healthcare professional before using medical support products.

For questions about warranty coverage, please visit our FAQ page or contact us at support@alphamedical.shop.

Contact Warranty Support

Email: support@alphamedical.shop
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time: Within 24 hours

We're committed to ensuring you're completely satisfied with your Alpha Medical Care products!